1. How we handle enquiries

• Any information you disclose to Southwell Lifts & Hoists; either from this web site, via e-mail, by written correspondence or over the telephone is dealt with in a professional and confidential manner
• If you use our contact or referral form on this web site you will receive an instant automated reply
• We do not pass on your details to any third party
• Information you include in your message is used specifically to handle your enquiry
• Unless you specify otherwise, your message is deleted once we are sure that your enquiry has been addressed
• Southwell Lifts & Hoists reserves the right to pass your details on to the appropriate authorities where criminal activity is suspected or as we may be instructed to do so by any such government authority or agency

2. Browsing our web site

• We do not collect any personal information whilst you are visiting our web site
• Cookies may be used to assist you by remembering the pages you have visited
• Your IP address may be logged to assist in tracking network abuse and for counting the number of visitors to our site

3. E-mail abuse

If you believe you have received UCE (Spam) that appears to have originated from our network, we ask that you forward the offending message to us, including the full e-mail headers, using our contact form. We will do our best to investigate your complaint.

4. Privacy Issues

If you have any concerns regarding your privacy you can contact us during business hours, Monday to Friday on +61 2 4655 7007. If you have used our contact form and do not want to receive any further e-mail from us you can simply reply to us with the words "Remove Me" in the subject line.